In the spirit of good practice, when you are purchasing coaching services from me, I ask you to confirm that you have read and agreed to each statement below and that you wish to proceed.
All coaching services and communication, email or otherwise, delivered by myself, Sean David Johnson, as well as information on this website (seandavidjohnson.com) are meant to help you identify the areas in your life and in your thinking that may be preventing you from experiencing greater well-being and moving forward. Coaching is not a substitute for professional mental health care or medical care. As I see it coaching is meant to be done when major emotional and psychological wounds are already healing or healed.
The term ‘coaching’ as here used covers life coaching, personal coaching, executive coaching and business coaching for clients.
Sean David Johnson is continually striving to ensure the standard of service he provides to his clients remains excellent. At the end of the coaching process, or series of coaching sessions, the client will be asked to complete a feedback form.
COACHING DISLCALIMER & CLIENT RESPONSIBILITY
I understand that the coaching services and/or coaching programs I will be receiving from my Coach are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions. I also understand that my Coach is not acting as a mental health counsellor or a medical professional.
For legal purposes, I understand that coaching is currently an unregulated industry and that my Coach is not “licensed” by any US body even though the sessions may take place in the US.
I understand and agree that I am fully responsible for my well-being during my coaching sessions, and subsequently, including my choices and decisions.
I understand and agree that I am fully responsible for the cause of all change in my life.
I accept full responsibility for all decisions and courses of actions.
I understand that coaching is not a substitute for counselling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment, and I will not use it in place of any form of therapy.
I understand that all comments and ideas offered by my Coach are solely for the purpose of aiding me in achieving the defined goals I create with my Coach. I have the ability to give my informed consent, and hereby give such consent to my coach to assist me in achieving such goals and understand that results are not guaranteed.
I understand that my coach will work with me to identify solutions and offer suggestions, options, and advise based on his own personal experience, training and the information visibly available
I understand that to the extent our work together involves career or business, my Coach is not promising outcomes included but not limited to increased opportunities, profitability and or business success.
I understand that my Coach will protect my information as confidential unless I state otherwise in writing. If I report child, elder abuse or neglect or threaten to harm myself or someone else, I understand that necessary actions will be taken and my confidentiality agreement limited in this capacity. Furthermore, if my Coach is ordered by a court to provide information or to testify, he will do so to the extent the law requires.
I understand that the use of technology is not always secure and I accept the risks of confidentiality in the use of email, text, phone, Skype and other technology.
I, as the client, by signing this coaching disclaimer agree and acknowledge that the coach is not a licensed investment advisor, real estate agent, accountant, finance, health or legal professional.
I hereby release, waive, acquit and forever discharge my Coach, any agents, successors, assigns, personal representatives, executors, heirs and employees from every claim, suit action, demand or right to compensation for damages I may claim to have or that I may have arising out of acts or omissions by myself or by my Coach as a result of the advice given by my Coach or otherwise resulting from the coaching relationship contemplated by this agreement.
I further declare and represent that no promise, inducement or agreement not expressed in this agreement has been made to me to sign this agreement. This agreement shall bind my heirs, executors, personal representatives, successors, assigns, and agents.
TERMS AND CONDITIONS
All personal coaching sessions are scheduled in advance by direct agreement between you and your coach. Personal coaching schedules will be arranged between Sean David Johnson and the client and can be booked up to 3 months in advance of starting. Personal coaching clients may purchase a program package length of their choice, however, the coach will recommend the length and frequency of the coaching relationship and sessions based on a professional assessment of the client’s circumstance. Once purchased, a coaching client agrees to fully commit and complete this coaching package within the agreed time frame. The coach may choose at his discretion, and in coordination with the client, to alter and adjust the terms of the fulfillment of the coaching package, in accordance with the terms set out in this agreement.
The number and frequency of coaching sessions will be agreed at the start of coaching between Sean David Johnson and the client, and confirmed by Sean David Johnson by email or written correspondence. Where no specific number is agreed sessions will be provided on a session by session basis.
In return for the fees payable by the client (or by a third party on their behalf), Sean David Johnson agrees to provide the service as described below and in accordance with the terms and conditions set out below. The client agrees to pay fees for the service in full and in advance on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).
The date that the first coaching session takes place shall be deemed to be the start date for the service. Where any client is unhappy with any of the terms and conditions they can contact Sean David Johnson to discuss any concerns and see if they can be resolved before the first coaching session. Participation by any individual in the first coaching session constitutes acceptance of these terms and conditions.
Coaching program clients will receive online video modules and group coaching calls or video-conferences as outlined in each program’s description. Clients are responsible for accessing and viewing the video modules on their own schedule and attending weekly group calls or video-conferences having already viewed them and completed any assigned exercises. Participation by any individual in the viewing of any online video modules or group coaching calls or video-conferences as outlined in each program’s description constitutes acceptance of these terms and conditions.
FORMAT OF SESSIONS
Face to face (venue by mutual agreement), via Skype (client calls coach); via FaceTime (client calls coach); via Zoom (coach calls client); Whatsapp (client calls coach); telephone coaching sessions (client calls coach); or other format where such is agreed. Unless otherwise agreed, for telephone sessions the client is responsible for telephoning Sean David Johnson at agreed times. Sean David Johnson is responsible for ensuring that he is available for consultation at agreed times.
The length of each session is as agreed between Sean David Johnson and the client before coaching sessions commence.
Coaching sessions may be recorded using video, audio, or transcription. Coaching sessions are not guaranteed to be recorded or made available to client upon request.
In accordance with Sean David Johnson’s current per session fee or fee for a package of sessions, or any other such fee as shall be agreed and notified to the client. Sean David Johnson will confirm the fees in writing, usually by email, unless this is impractical. The number of sessions for which payment is required in advance will be agreed before coaching sessions commence.
Sean David Johnson may agree to provide additional coaching sessions after completion of the initial agreed session(s). These terms and conditions will apply to any additional sessions so provided and the Per Session Fee will be determined at the current rate of offering rather than the original coaching Per Session Fee.
DATES AND TIMES OF SESSIONS
The date and time of the first session and any subsequent session will be agreed between Sean David Johnson and the client by phone or email and confirmed by Sean David Johnson by email or letter.
Sessions can only be rearranged in accordance with the section in these terms and conditions headed “Rearranging Sessions”.
Fees can be paid online by debit or credit card or by using the Paypal payments systems. Clients will receive e-mail automatic record of their transaction following their purchase. Where radditional eceipts are requested by the client, they will be sent by e-mail unless otherwise requested.
Fees are payable in advance of each coaching session unless otherwise agreed. Payment plans are not offered or available. Where payment has not been received, coaching sessions will not be scheduled or considered tentatively scheduled by Sean David Johnson.
Sean David Johnson may assign the client tasks or exercises to complete between coaching sessions. There is no obligation on the client to complete these items of ‘homework’, but not doing so may slow the client’s progress in gaining improved quality of life or achieving desired business or personal outcomes.
Tasks are assigned to assist in accelerating your change and the achievement of your desired results.
The client may contact Sean David Johnson by phone or e-mail between sessions to seek clarification regarding anything arising from a coaching session or for administrative purposes (e.g. where a client needs to rearrange a coaching session or make a payment). Additional coaching can also be provided between sessions but there will be an additional charge for this. Sean David Johnson will always advise a client in advance if the nature of a client’s contact is likely to incur an additional charge and no such charges will be imposed without the client’s agreement.
Sean David Johnson may assign the client tasks or exercise to complete between video modules and group coaching calls. There is no obligation on the client to complete these items of ‘homework’, but not doing so may slow the client’s progress in gaining improved quality of life or achieving desired business or personal outcomes. Failure of a client to complete and submit any of the assigned tasks constitutes forfeiture of any refund.
Tasks are assigned to assist in accelerating your change and the achievement of your desired results.
Coaching programs are created and sold as whole packages and cannot be altered or partially completed in any way.
If a client needs to rearrange a coaching session, they should provide at least 48 hours notice. No refunds will be given to clients for unused coaching sessions unless 48 hours notice has been given. In exceptional circumstances Sean David Johnson may need to rearrange a coaching session. In those instances he will also give the client 48 hours notice where practical.
Where a client pays for a session or sessions in advance they must have the coaching session(s) that they have paid for within 6 months of the payment or their fee is forfeited. Coaching packages of 6-12 months must be completed within 15 months of the payment or their fee is forfeited.
Clients may not rearrange sessions.
Personal information or business information supplied by clients in coaching sessions will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, save where required by law or where action might be necessary to prevent harm to the client or someone else.
Your coach will not divulge that you are in a coaching relationship without your express consent. You, of course are free to discuss the coaching relationship with anyone at anytime.
If you wish to cancel your participation in personal coaching or coaching programs, you must do so within 3 business days of your purchase. Those who cancel within 3 business days will receive a 100% refund of any monies paid less a 5% processing fee. This refund is only available if services have not commenced or been rendered in any way rendering any refund void.
In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behavior by the client, actual or potential conflict of interest, or other reasons, Sean David Johnson can decide to terminate the service to the client early or refuse or be unable to provide further coaching sessions to the client. In such a circumstance the client will be given reasonable notice of termination by Sean David Johnson where practicable and will be refunded any advance payments made for coaching sessions not yet provided on a prorated scale less a 5% processing fee on unused sessions and according to the rate of sessions based on sessions used rather than purchased.
In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behavior by the client, actual or potential conflict of interest, or other reasons, Sean David Johnson can decide to terminate the service to the client early or refuse or be unable to provide further coaching sessions to the client. In such a circumstance the client will be given reasonable notice of termination by Sean David Johnson where practicable. Clients in good standing will retain access to the program and available coaching calls and no refund will be given without express written approval by Sean David Johnson. Clients in poor standing will not receive refunds and may be denied access to coaching program contents at the discretion of the coach.
FREE EXTRA TIME
There is no extra charge for brief “catch up calls” between your coaching sessions, whether to discuss an issue or concern or share something great. Catch up calls are not guaranteed.
There is no extra charge for running over time on a coaching call unless notified by coach and agreed upon by client before running over.
Your coach is available during the week via e-mail to share wins, seek clarity on actions, or review minor issues. There is no charge for any brief “catch up e-mails”.
The coach reserves the right to change, modify, or cancel any programs as considered necessary without prior notice.
All material relating to the Programs are subject to copyright and other intellectual property rights. All materials may not be recorded, used, or reproduced without the written permission of the owner.
You understand that all action taken is performed voluntarily and is your own responsibility. Clients should seek independent professional advice before undertaking any physical, business, or investment actions.
Sean David Johnson will seek to enable the client to improve their quality of life or level of business success and to achieve their desired outcomes. Remarkable results can be achieved where clients follow a clear plan in a committed way. However, the client has sole responsibility for taking important decisions in their life or business. Sean David Johnson has no liability for any loss incurred by any client, whether financial or otherwise, following commencement of coaching sessions, or for any perceived failure by the client, whether justified or otherwise, to achieve a material improvement in quality of life or business or to achieve their desired outcomes or goals.
VARIATION OF TERMS AND CONDITIONS
Where an Initial Number of Sessions is agreed, any changes to these terms and conditions intended to take effect prior to the conclusion of those Initial Number of Sessions will only have effect if agreed by both Sean David Johnson and the client and confirmed by Sean David Johnson in writing by email or letter. In other cases, Sean David Johnson may change any of these terms or conditions including the Per Session Fee by giving the client one week’s notice in writing by letter or e-mail of the change(s). If following receipt of such notification of change, the client no longer wishes to proceed with further coaching sessions, they may withdraw from the service immediately by giving notice in writing by email or letter and they will then be entitled to a full refund of any fees paid in advance for coaching sessions not yet provided. Such notice will be effective on receipt by Sean David Johnson.
By entering into a Coaching Agreement either through signing a Coaching Agreement with Sean David Johnson or paying any amount to Sean David Johnson, you agree to abide by the terms and conditions as set out above.
Feedback about the service is welcomed and can be given during a coaching session or by writing to firstname.lastname@example.org.